Fulfillment Policy

Effective Date: August 11, 2025

At D-N-A Legacy Group (“we,” “our,” “us”), we are committed to providing our services with professionalism, transparency, and efficiency. This Fulfillment Policy outlines how we deliver our services, the timelines you can expect, and the responsibilities of both parties to ensure a smooth experience.

1. Scope of Services

We provide [insert specific business description here — e.g., consulting, property management, market analysis, or other specialized services]. Each engagement is governed by a written agreement that outlines:

  • Service scope

  • Deliverables

  • Timelines

  • Payment terms

2. Service Delivery

  • Consulting Services: Delivered via in-person meetings, phone calls, video conferencing, or email, based on the client’s preference.

  • Property Management or Related Services: Provided according to the signed management or service agreement, including inspections, updates, and issue resolution.

  • Other Specialized Services: Delivered according to the agreed format, which may include reports, presentations, or action plans.

3. Timelines

Delivery timelines will vary depending on the service:

  • Initial consultations are typically scheduled within 5–10 business days of agreement signing.

  • Ongoing services follow the schedule defined in the signed agreement.

  • Projects with defined deliverables are generally completed within the timeframe stated in the contract.

Any delays caused by external factors (e.g., third-party dependencies or client delays in providing required information) will be promptly communicated.

4. Client Responsibilities

To help us deliver services efficiently, clients must:

  • Provide accurate, complete, and timely information relevant to the services.

  • Respond to requests for documents, feedback, or approvals within agreed timelines.

  • Fulfill payment obligations as outlined in the service agreement.

5. Changes and Modifications

Any changes to scope, deliverables, or timelines must be agreed to in writing by both parties. Additional fees may apply for changes outside the original agreement.

6. Cancellations and Refunds

  • Consulting: Cancellations made more than 48 hours in advance may be rescheduled without charge. Less than 48 hours’ notice may incur a cancellation fee.

  • Ongoing Services: Cancellation terms will be outlined in the signed agreement.

  • Projects: Deposits are non-refundable once work has begun.

7. Contact Information

If you have any questions or concerns about our Fulfillment Policy, please contact us:

D-N-A Legacy Group
PO Box 92112
Lafayette, LA 70509
Phone: 337-852-4322
Email: info@d-n-alegacygroup.com